Terms Of Shopping - Agreement
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For security purposes, the address you enter for your credit card information, MUST be the same as the billing address for the card holder.
Shipping charges will be added to your total when your package is weighed prior to shipping. You will be notified via e-mail when your order is shipped.
Please make sure you provide us with your correct email address and telephone number so we can contact you, if necessary, about your order.
Due to Credit Card Fees, there will be a $2.00 fee for purchases under $10.00
In Case of Damage or Loss / Cancellation / Return Policy / Warranties
Orders will be sent UPS Ground or FOB our Houston, Tx. facility unless otherwise specified. The only exception to this is when the package is light and shipping USPS is more economical. All shipments are insured for damage or loss. We are not liable for damage or loss of merchandise after it has left our warehouse. The merchandise literally becomes the property and responsibility of the carrier. If your order has arrived with any damage, refuse to accept the shipment or note evidence of damage on your delivery receipt and file a claim immediately with the carrier and notify us. We will help any way we can. We did everything possible
to fill your order accurately. We suggest that you always check your Web Store Basket to make sure you have ordered what you intended to order before submitting. If incorrect or defective merchandise is received through an error on our part, please notify us within 24 hours. We will issue a return authorization number which must accompany the return. We will pay for shipping both ways. We must also be notified on all orders returned for anything other than defective merchandise. Returns must be made within 10 days of purchase and will be subject to a 15% restocking fee plus shipping both ways. Unauthorized returns will not be accepted. We are not responsible for loss or damage on merchandise
being shipped back to us. We advise purchasing insurance or shipping the return with a carrier who will cover the package on all returns. All merchandise must be returned in the same condition as when it was shipped to you. Absolutely NO returns on glass, books, patterns, videos, software, chemicals, copper foil, special order items, lead or zinc came, Deco windows, doors or pre-packaged items that HAVE BEEN OPENED. If you refuse any shipment from Texas Wholesale Doors, LLC or any of our affiliates, you will be liable for the purchase price of the merchandise, storage charges, subsequent freight charges to and from Texas Wholesale Doors, LLC or our affiliates, as well as any other
Our order cancellation policy applies to prepaid orders, custom orders, prehung orders and / or prefinished orders only. Order cancellations are not allowed for these orders, unless the order is cancelled prior to commencement of production. If the order was prepaid, a minimum 10% cancellation fee will be assessed regardless of the reason for cancellation. Additional cancellation fees may be assessed to cover any loss sustained by Texas Wholesale Doors, LLC or one of our affiliates.
There shall be no express or implied warranty by Texas Wholesale Doors, LLC on any product sold. All warranty claims must be made with the product manufacturer. In no event shall Texas Wholesale Doors, LLC be liable for consequential or incidental damages or injuries pertaining to any product we sell. No claims for labor or damage will be allowed.
Door and Window Shipping Information
Texas Wholesale Doors, LLC doors and windows are shipped anywhere within the continental United States. Orders are available at our Houston, Texas facility for customer pick-up. All other orders are shipped FOB our warehouse and will be shipped on a common freight carrier. The customer is responsible for all shipping cost. The customer may elect to provide their own freight carrier by scheduling the pick-up from our factory. Freight pick-ups must be concluded by 4:00 pm Central time Monday through Friday. If the customer wishes to schedule their own pick up, the quantity of crates used and a total weight will be provided. The customer must then complete the bill of lading and fax a copy to Texas Wholesale Doors, LLC.
The customer may elect to have Texas Wholesale Doors, LLC schedule the freight carrier.
For residential deliveries, curbside delivery will be the only option. Shipping charges will be added to the customers invoice. In this event, Texas Wholesale Doors, LLC will schedule the freight pick-up with a freight carrier of our choice. The freight company will deliver to the customersí location. Due to the size of some of our door crates, it may be necessary for the customer to have additional personnel available to help in the unloading of the crate.
The second option is for the customer to pick the crate up from the nearest freight terminal.
Orders may also be shipped freight collect. In this event, all freight charges are to be paid by the customer directly to the freight carrier at the time of delivery.
Special Note*** Due to the size and weight of crated doors, it will be imperative that residential customers have personnel available to assist the delivery driver at the time of delivery. The customer will be responsible for any and all additional cost for special circumstances regarding their delivery.
All merchandise is inspected, securely packed and leaves our warehouses in good condition. We are not liable for damage or loss once it has been placed on board the truck. The merchandise literally becomes the property and responsibility of the freight carrier.
Damage to the merchandise during shipment is rare. We have a 99% delivery success rate, however sometimes things happen that are beyond our control. When receiving your shipment, please inspect for damage prior to signing the delivery receipt. If damage is found you should refuse to accept the shipment or make a notation on the delivery receipt and file a claim for damage with the delivering freight carrier. The merchandise is fully insured by the freight company for 100% of the value. Please do not return the merchandise to us without our authorization as we will not accept the shipment and it will be returned back to you.
Shipment Error or Shortage
If you receive a shipment and there is a shortage or an error, please contact us within 24 hours of signed delivery. We will make every effort to resolve the problem quickly and completely.
All content included in catalogs and on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Texas Wholesale Doors, LLC or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Texas Wholesale Doors, LLC with copyright authorship for this collection by Texas Wholesale Doors, LLC and protected by international copyright laws.
Texas Wholesale Doors, LLC trademarks and trade dress may not be used in connection with any product or service that is not Texas Wholesale Doors, LLC in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Texas Wholesale Doors, LLC. All other trademarks not owned by Texas Wholesale Doors, LLC or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Texas Wholesale Doors, LLC or its subsidiaries.
The customer agrees to indemnify and hold Texas Wholesale Doors, LLC and their respective, licensors, directors, officers, managers, employees, agents, and representatives, harmless from and against any losses, costs, expenses or damages of any nature whatsoever (including attorneys fees and court costs) arising from any claim, cause of action, suit or demand of any third party due to, arising out of or related to (i) your access to the Texas Wholesale Doors, LLC (ii) your use of the Texas Wholesale Doors, LLC Site, (iii) your violation of these Terms and Conditions, (iv) any use of your User ID or password by you or any third party, or (v) the infringement or other violation by you, or any third party using your account or User ID or password, of any intellectual property or other right of any person or entity.
This Agreement, Terms and Conditions are governed by the laws of the State of Texas without application of the principles of conflicts of law. Each party submits to the jurisdiction of the State and Federal Courts located in Harris County, Houston, Texas, for any action, dispute or proceeding of any sort relating to this Agreement, Terms and Conditions and expressly waives any objection it may have to such jurisdiction or the convenience of such forum. Any dispute relating in any way to your visit to Texas Wholesale Doors, LLC or to products you purchase through Texas Wholesale Doors, LLC shall be submitted to confidential arbitration in Harris County, Houston, Texas except that, to the extent you have in any manner violated or threatened to violate Texas Wholesale Doors, LLC intellectual property rights, Texas Wholesale Doors, LLC may seek injunctive or other appropriate relief in any state or federal court in the state of Texas, United States, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitratorís award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
All orders received via telephone, fax, mail, email or any other method will be deemed to have agreed to these terms. Prices are subject to change without notice. Texas Wholesale Doors, LLC is not obligated to honor prices from internet cached pages.
We want your experience with Texas Wholesale Doors, LLC to be a positive experience from beginning to end. We pledge to do our very best and assist you with whatever situation may arise.